SOP – CAM Mapping Request
Note: Check whether
request is for Vistaar Sales or Vistaar Service.
Scenario 1
Check whether CAM is present or not.
- Manage Users>
Search for the CAM name.
If CAM is not present:
Create the CAM user Procedure
shared in User creation SOP) = SOP
User creation(New).docx
Note: As per the mail by ASM, If single
CAM details are provided, Select all ASD’s & Map all the ASD’s to CAM.
If there is
a Single CAM:
Manage ASD’s> Dealer code search
with counter type ASD(Stage = Active) > ASD’s list> Select ASD’s >Change
the owner.
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If there are Multiple CAM’s:
Check if following details are provided by
ASM
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In case of Multiple CAMs |
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Dealer Code |
ASD Name |
CAM Name |
CAM Mobile |
SAP Code |
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If details are not provided: ASM needs to
provide these details through mail.
If Details are provided then Map the CAM
user:
Manage ASD’s> Dealer code search
with counter type ASD(Stage = Active) > ASD’s list> Need to check
according to ASD name/SAP code as it is Multiple CAM> Select the ASDs >Change the owner.
Scenario 2
If the user already exists in Raftaar
While creating CAM profile, If CAM already
exist in any other account (Raftaar):
Take Approval from BU (Vivek/Som).
Email ID’s =
1. Kumar Vivek = kvivek@bajajauto.co.in
2. Som Debasis = sdebasis@bajajauto.co.in
When the approval comes> Deactivate the
existing ID from Raaftar>Proceed with CAM ID creation.
Scenario 3
Resigned/Terminate the CAM user
Mail from ASM to Terminate the user>
Confirmation mail to HO Vivek/Som.
Email ID’s =
3. Kumar Vivek = kvivek@bajajauto.co.in
4. Som Debasis = sdebasis@bajajauto.co.in
Once the confirmation from HO comes>
Manage users> Settings> Deactivate.
Take CAM Replacement details from ASM &
create a new user & map it.
