Issue:
Duplicate call activities are being posted on a lead for calls made using the Call and SMS Tracker app or calls placed directly from the mobile application.
Duplicate call activities are being posted on a lead for calls made using the Call and SMS Tracker app or calls placed directly from the mobile application.
RCA:
The Call Session ID and the duration for the call logs are observed to be same.
Solution:
To resolve this, the “TMP_CheckDuplicateCallSession_V1” feature needs to be enabled in the Tenant Management settings from the backend. This configuration is currently handled by the Telephony team. Once the setting is enabled, duplicate call activities will be prevented from being recorded.
