Hello,
Thank you for contacting LeadSquared Support
Problem statement: Issues with Location capture
Please check and confirm if the below checks are satisfied
- Make sure the Leadsquared app is of the latest version
- Go to Device settings–>>Location–>> Check if the location setting is set to ‘High Accuracy’ mode ( It should not be set to ‘Battery’ mode or ‘Device only’ mode).
- Go to LeadSquared Mobile App–>Settings–>Battery Usage Settings. Set the Location Accuracy to the Best
- Verify whether GPS is enabled
- All the permissions (including location permissions) have been given to the LeadSquared Mobile App.
- Check the internet connectivity. Sometimes, the system is not able to fetch your location due to low internet connectivity, especially in remote areas.
- Go to Settings>Security>Permissions>AutoStart (May differ depending on the device)
- Enable auto-start for the LeadSquared mobile app
- Also please note: The GPS and Location Services must be turned on all the time in order to fetch real-time location data.
Regards,
LeadSquared Support
