Engineering/Developer team is responsible for fixing product bugs and works in collaboration with the Product team to build and enhance our products.
After doing the basic checks, use the template below for raising a Developer Ticket:
Format for Email/Ticket Subject: <Issue in few words> | <Account Name> | <Org ID>
Description of issue |
|
Is issue reproducible? |
|
Steps to reproduce: | |
Screenshots or Recordings (If any) |
|
Support Investigation details: |
|
Incident Reported Date and Time: |
|
Support Access | |
Support ticket ID |
Ensure all the relevant details are provided & the support access is available for 3-5 days.
SA(Support Access) credentials must be shared only via DM(Direct Message) over Microsoft Teams. DO NOT share the credentials over Developer Ticket.
To make this process easier, I have created a Template – “Template for raising Dev Ticket”.
Follow the below steps to apply this template:
- Open Developer Tickets Departmen.
- Click the Add icon (
) in the top bar to submit a ticket.
- In the Add Ticket form, click Choose Ticket Template and select a template from the drop-down list.
Enter the value for the other ticket properties. - Click Submit.
