Topic | Description |
KB Creation Date | 12th march |
Account Name & list of all ORGIDs | sonalika (62253) |
Customer point of contact Phone and Email | |
Customer business type (Example: Education, Fintech, insurance etc) | Automobile |
Account hosted on dedicated infrastructure (managed by LS OR customer) | Hosted on TMS but they are shifting to lsq slowly |
TAM Engineer POC | Sanjay Therani , Madan Mohan Reddy |
LS KAM POC | Rishika Ahulwalia –rishika.ahluwalia@leadsquared.com |
LS PS POC | Bhanu Khajuria bhanu.khajuria@leadsquared.com |
Are we sending (MSR)month Support Stats / quarterly report to customer? | No |
Cadence call occurrence day? | Tuesday |
Core features used by customer | Forms, Lapps, Automation, API, Batch Jobs, Reports |
List of third-party integrations in customer accounts. | TMS |
List of custom implementations in customer accounts. | Lapps, Batch Jobs. |
Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) | 1. Login Issues (Tms related). 2. Form issues 3. Automation related issues 4. Lapps related issue(custom implementation). 5. API related issues. |
Additional Note | Sonalika is one of the Top accounts in terms of ticket flow. Usually, we can expect tickets from LAPPS & Automation module. They are heavily using API , Automation & Lapps for their day to day operations and Reports . |
