Template|| Format to create a Dev Ticket

Format to create a Dev ticket. 

This below Format MUST be used while raising the Dev Tickets:

 Subject: <Issue in few words> | <Account Name> | <Org ID>

• Title :  <Issue in few words> | <Account Name> | <orgID>
• Description : <Describe the issue in detail>
• Issue Reproducible? : Yes / No
• Steps to Reproduce : <Sequential instructions to reproduce the issue. If issue is not reproduceable, then mention NA>
• Screenshots / Recordings : <Attach in the dev ticket>
• Customer Environment details : <Customer->Support Access or User Login>
• Internal Environment details : <Internal Lab / Support Access & Login Details>
• Support Investigation & Observation : <Investigations/ Observations made by you || Any patterns || Local/ Global downtime>
• Support Ask : <Why are you raising this Dev ticket? || Be Precise on the ask>
• Customer Availability Time if mentioned : (Request / Present 3 -4 half an hour SLOTS for the call).

Note: 

1. Please evaluate the criticality of the issue and select Priority accordingly.
2. All the Fields in the Ticket MUST be filled with Relevant details.
3. Right Classification of the Feature AND Sub-Feature is Mandate requirement.
4. Right owner must be chosen in the dropdown under the respective Teams.