Issue:
The Opportunity Owner field is Empty. This will impact in other places like Automation, Converse, etc. (the value will be passed as null and will cause issues in the sales workflow)
Expected behaviour:
Ideally for both Leads and Opportunity Entity there should be some user assigned and it should not be made blank either in the UI or API. When we use APIs then the Owner should be based on the keys used if owner is not mentioned in the payload explicitly.
Root cause:
The Owner field goes blank when the Opportunity is created through V2 API and in the payload either the Owner field is not passed or passed as “”.
Solution:
Reach out to Opportunity Team. There is a backend script which needs to be executed by the SRE team to make sure that this doesn’t happen and even when the Owner field is passed as empty or blank the owner will be picked based on the Keys in the API.
