Issue: A New lead is getting created whenever an Outbound call is placed.
Explanation:
When a user places an outbound call for an existing lead, new leads are created with the same phone number.
The problem here is that the phone number is not unique; the system will not identify the country code if a Hyphen(-) is not added to the number.
This is a lead created from the API where a hyphen is not added in the phone number after the country code, so the system will consider +91 as a phone number.
When a phone call happens, and a telephony vendor passes a phone number with a Hyphen after the country code.
Solution:
There are two solutions here.
1. Informed them to mark the Phone Number as Unique
2. Inform the API vendor to pass Hyphen in a phone number after the country code.
