| Issue | Basic checks | Details to collect if not resolved |
| Calls are not getting tracked | 1.Call tracker app is updated to the latest version (All permissions should be enabled) 2.Tracker app is launched atleast once by user aftre installing and before making calls. 3.’Track phone call from leads’ setting should be enabled from Mobile App–>>settings>>Call and SMS 4.’Track Calls’ setting should be enabled from Web app settings>>Mobile App>>Call and SMS 5.Sync activities manually from Mobile App>>Sync 6. ‘Auto start manager’ should be enabled for the app before the call is initiated. 7.FYI – If calls are made in offline mode then activties will be added only when user connects back to Internet. | 1.Logs 2.Lead (to whom the call has been made/received call from) 3.Date and Time of call 4.Support access |
| ‘Unable to fetch location’ error while Checking in/Checking out | 1.Location permission for App should be enabled 2.Verify whether GPS is enabled 3.Go to Device settings–>>Location–>>Check if location settings is set to ‘High Accuracy’ mode ( It should not be set to ‘Battery’ mode or ‘Device only’ mode). 4.Was internet available when user tried to check-in/out? (It should be available) 6.Request user to go to Google maps and verify whether current location is fetched | 1.Logs 2.Support access 3.User credentials 4.More details about the issue like at what time he tried to check-in ? Where was he when he tried to check -in(indoor or outdoor) etc |
| Location is not getting tracked | 1.Whether ‘Leadsquared is actively tracking your location’ notification was displayed to user after check-in? (It should be displayed even if the app is killed then only location will be tracked) 2.After check-in, location permission for the app and GPS should not be disabled | 1.Logs 2.Support access 3.User credentials |
| Lead identification pop up is not displayed | 1.Whether lead is present in Lsq with the given number? 2.’Show lead identification pop up’ setting should be enabled from Mobile App | 1.Logs 2.Lead (to whom the pop up is not displayed) 3.Date and Time of call 4.Support access |
Basic Check – Mobile Issues
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