1. Why are users not receiving OTP on Landing Pages?
*With certificates generated via ACM (AWS), there is auto-renewal. With customer-provided certificates, there will be additional manual intervention again for this.
*If we must add a customer certificate, they also have to share a private key. As mentioned, the process in this case is manual and has security concerns. This is something Leadsquared is strictly avoiding.
3. Is it possible to update system fields pertaining to UTM parameters (like ‘source’,’ campaign and ‘medium’) through Landing Pages?
Answer: We can only update custom fields via UTM parameters. Will recommend to setup new custom fields to capture them.
4. Leads are not captured via Landing pages
* All the form field values must be entered as per the datatype specified.
* We observed a couple of cases recently wherein the following was done
o mx_city was being overridden as a custom field with LOS enabled but auto-update was not enabled
o Reverse IP lookup (HelpLink) was enabled which tries to find the location given the IP address
o The value derived from Reverse IP Lookup does not match with the values in the mx_city LOS field.
o A similar issue could happen with ‘Stage’, and ‘Country’ too.
Solution: Enable ‘Allow auto update’ for such fields and set allow others’ option to ‘Yes’.
Note- In the case of export landing pages we don’t capture leads if OTP is enabled for phone number.
5. Captcha is not Working on Landing Pages
* If exported forms are used, suggest using Captcha V3 and copying the HTML after updating the latest keys and Republish.
* Profile > Billing and Usage > Website Tracking
* Max Web events and Webevent tracking should be inLimit
* Allow Website Tracking must be ON for Visitor page to be captured.
8. Source and UTM parameter capture not working in Websites
* Check if the website is registered for tracking in CRM
* Make sure Tracking Licensing is in Limit(ProfileàBilling and UsageàWebsite Tracking)
* Make sure pidtracker function is being called after the tracker script is loaded
9.How to Set Custom Country Code in Landing pages.
Answer: Please refer the KB Article (HelpLink)
10. UTM fields are not captured as ProspectId is passed twice because of custom implementation
11. UTM parameters are not captured on hosted Landing pages.
Answer: Check the below points
* Please check with Customer if they are using iframe code to host landing pages. If iframe is used below is the case please follow below steps for UTM parameters to be captured.
* Form is loaded in an iFrame which is pointing to default leadsquared landing page domain – pmanifold.viewpage.co. However the web page where this iFrame is added is hosted on domain – www.evacad.com.
* When user lands on www.evacad.com – Prospect cookie is created on this domain. However, the Form is being posted from within the iFrame. Because it is in a different domain, prospect cannot be passed due to cross domain browser restriction.
Answer: Below are things to be checked-
*Check company name (Settings–>Profile–>Company profile) *If the Company name has more than 35 characters, OTP will not be received. You can get the company name changed.
2. Can customers use their own SSL certificate for Landing pages when they use custom domains?
Answer: We do not support customer-provided SSL certificates for the reasons mentioned below. They must request a certificate online (Settings screen). HelpLink
* Setup for generating the certificate is fully automated today, and it was done to avoid manual intervention. Adding a customer certificate will break that flow. Even when this process was manual, we have not added customer-provided certificates. Answer: We do not support customer-provided SSL certificates for the reasons mentioned below. They must request a certificate online (Settings screen). HelpLink
*With certificates generated via ACM (AWS), there is auto-renewal. With customer-provided certificates, there will be additional manual intervention again for this.
*If we must add a customer certificate, they also have to share a private key. As mentioned, the process in this case is manual and has security concerns. This is something Leadsquared is strictly avoiding.
Answer: We can only update custom fields via UTM parameters. Will recommend to setup new custom fields to capture them.
Answer: Below things are to be checked.
* Landing page form must contain at least 1 system field among these – Firstname/Lastname/Email/Phone Number* All the form field values must be entered as per the datatype specified.
* We observed a couple of cases recently wherein the following was done
o mx_city was being overridden as a custom field with LOS enabled but auto-update was not enabled
o Reverse IP lookup (HelpLink) was enabled which tries to find the location given the IP address
o The value derived from Reverse IP Lookup does not match with the values in the mx_city LOS field.
o A similar issue could happen with ‘Stage’, and ‘Country’ too.
Answer: Below things are to be checked.
* Make sure all the Landing page and website domains are added in the captcha console, After Adding Update the captcha key > re-add the captcha in the form field> save and republish.* If exported forms are used, suggest using Captcha V3 and copying the HTML after updating the latest keys and Republish.
6. Page Visits are not captured when tracking is enabled in Websites
Answer: Under Billing and Usage make sure below Tracking Licensing Is in Limit and Make sure that domain is registered and available under (Settings > Lead Tracking > Website and Landing pages)
Tracking Licensing- * Profile > Billing and Usage > Website Tracking
* Max Web events and Webevent tracking should be inLimit
* Allow Website Tracking must be ON for Visitor page to be captured.
7. Calendar pop up and Country code are not appearing in Exported Forms
Answer: Calender popup and Country code control is not supported in exported forms. Suggest the customer to use Iframe to get the popup and Export with style Beta for Country code.(HelpLink)Answer: Check the below points
* Make sure tracking script is installed on the Website * Check if the website is registered for tracking in CRM
* Make sure Tracking Licensing is in Limit(ProfileàBilling and UsageàWebsite Tracking)
* Make sure pidtracker function is being called after the tracker script is loaded
Note: The UTM parameters are captured for the first visit
Answer: Please refer the KB Article (HelpLink)
Answer: The following updated script can be used by the tenant instead for the issue of 2 prospectId being passed in the form submission.
Answer: Check the below points
* Please check with Customer if they are using iframe code to host landing pages. If iframe is used below is the case please follow below steps for UTM parameters to be captured.
* Form is loaded in an iFrame which is pointing to default leadsquared landing page domain – pmanifold.viewpage.co. However the web page where this iFrame is added is hosted on domain – www.evacad.com.
* When user lands on www.evacad.com – Prospect cookie is created on this domain. However, the Form is being posted from within the iFrame. Because it is in a different domain, prospect cannot be passed due to cross domain browser restriction.
Solution-
1) Customer has to add Add a landing page domain for ex. pages.evacad.com (It has to be a sub-domain of evacad.com).
https://help.leadsquared.com/add-landing-page-hosting-domain/
2) Generate SSL certificate for this landing page domain and follow the instructions in this flow.
https://help.leadsquared.com/ssl-certificate-for-landing-pages/
Help and KB article links
1.LOS support in landing Pages KB- Large option Set support in Landing Pages (sharepoint.com)
3.How to Add Forms in Landing Pages-Forms and Process in Landing Pages (sharepoint.com)/How to Add a Dynamic
4.Landing Page Setting and SSL info – https://help.leadsquared.com/category/marketing/landing-page-settings/
12. From Landing page while filing the form by giving our mobile number we used get OTP but here post submitting the form the OTP is not getting delivered to the phone.
Answer – From Profile the Organization field of the company should contain characters less than 35 characters and here the Company name contained 39 characters including spaces, post reducing the company name below 35 characters (including spaces) the OTP started to get delivered to the Mobile number.
13. The client while spending some time on the Landing page there used to be a sub form where the OTP was not getting delivered.
Solution: When checking we got to know at first we used to support OTP in the Sub forms of the landing page but now we don’t support OTP function in sub forms.
14. What is the difference between view all submission and view submission by source in Landing page report and why it is showing different count in each option?
Solution: The “View all submissions” option will also show all the submissions made by leads including the leads that are deleted and not present in the account currently. The “View submissions by source” will show you only leads that are currently present in the account.
15. How many images can be uploaded in the Portal from the LSQ library?
Solution: We can only upload 5000 images in the portal.
