Issue:
Sent SMS activity is posted over the leads via Tech Alpha SMS Connector with a delay through automation.
Info:
The Send SMS card configured in the automation is responsible for sending the SMS to leads entering the automation. The SMS connector used to send the SMS in this case is Tech Alpha SMS Connector.
Here, the automation card Send SMS got triggered over the lead at 10:04 AM and we got the Success response. However, over the lead, the Sent SMS activity was posted with a delay at 12:24PM.
Resolution:
The activities are getting created via this connector in an asynchronous manner as the connector is using the Async API to post the activities over the leads.
Due to this the Sent SMS activity will not be posted over the lead in real time.
