Scenario: Client can report that user is trying to submit the Form for the first time but they are getting an error on Portal.
Debugging steps:
- Check the form rules & Lapp(if any)
- Check pre-submission Lapp(in Form process)
- Check the Portal configuration – Refer this article for detailed steps for identifying the script – https://help.leadsquared.com/using-scripts-in-portals-for-google-analytics-fb-pixel-chatbots-and-other-custom-behaviour/
Root cause: Such errors are usually returned by form rules or Lapp. For one of my case, after long debugging and checking all possible scenarios, we found the lapp was added in script which was returning the error.
