“Error in Initiating Call” C2C Error while calling from LeadSquared

< 1 min read

Hi Team,

Issue : Error occurred while calling from LeadSquared C2C, error occurred mentioned below:

On Lead Page

On API Logs

Solution: Issue here is with the configuration placed in the Universal Telephony Connector , In Response Keyword “queued” needs to be passed as a value.

Please check, when updating the UTC Connector.

Note : Issue was observed while Ozonetel Telephony was configured in the account. This may vary from Telephony Vendors to vendors.

Thanks

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Updated on October 8, 2023