LeadSquared-SMS Marketing App
Table Of Contents
|
SN. No. |
Topic |
|
1. |
Introduction to the Connector |
|
2. |
Prerequisite |
|
2. |
Removal/Change of Vendor in the Connector |
|
3. |
India Default Configuration/Account Number/FAQ’s |
|
4. |
Gupshup SMS Services |
|
5. |
MSG91 SMS Services |
|
6. |
Kaleyra SMS Services |
|
7. |
Reports Related to SMS |
The LeadSquared SMS Marketing Connector helps you connect with your leads via simple text messages. Once installed you can send SMS through automation or directly to single/multiple leads. Help Article for the integration of the Connector: https://help.leadsquared.com/configuring- leadsquared-sms-marketing-connector/.
configuration done from Gupshup team (via LSQ).
Currently, we Support the below-mentioned SMS vendor currently for integration with LSQ:
- Gupshup
- MSG91
- Kaleyra (Catered through another connector named: Kaleyra SMS)
- API keys should be generated in the user account.
- SenderID should be whitelisted.
- Templates to be approved on the DLT platform
(https://help.leadsquared.com/mandatory-dlt-registration-for-sms-services-in-india/)
India Default Configuration/Account Number/FQ’s
Currently, we are not supporting India Default as our SMS Connector. All the customers must bring their own SMS vendors to integrate with the Lead squared account. The existing customers who are using India default must and completed the DLT registration can still utilize the services. Please follow this help article for the process related to DLT registrations: https://help.leadsquared.com/mandatory-dlt-registration-for-sms-services-in-india/
All the SMS templates must be approved from the DLT platform by the vendor and the same has
to be mapped to our LeadSquared Gupshup account. The account details of India default Gupshup
account are as follows:
- 200157093 is transactional
- 2000157094 is promotional (it is transactional with DID scrubbed)
- 2000183926 is promotional
Reporting Issues:
- One-on-One SMS delivery is impacted:
In the case where the one-on-one delivery is impacted, and the above-mentioned prerequisite has been
checked, we need to get the below-mentioned details:- Lead Phone Number
- Date and Time of SMS sent
- Template used
Post getting the above details we need to loop in the Gupshup support team: enterprise- support@smsgupshup.com keeping Gupshup POC niranjan@gupshup.io in cc.
- Bulk SMS delivery issue:
- If SMS was sent in bulk and the delivery has been hampered, and the above-mentioned prerequisite
has been checked, we need to get the below-mentioned details: - Request Id of the list, PFB
- Date and Time Stamp of the SMS campaign.
- If SMS was sent in bulk and the delivery has been hampered, and the above-mentioned prerequisite
Post getting the above details we need to loop in the Gupshup support team: enterprise-support@smsgupshup.com keeping Gupshup POC niranjan@gupshup.io in cc.
Steps to Configure Gupshup SMS Vendor:
- Cx must have their own account associated with Gupshup.
- Install SMS Marketing App > Configure > Select the Account type- Gupshup.
- Please add the DLT approved Transactional Sender Id.
Please Note: Only one Transactional Sender ID can be configured in LeadSquared. - Please enter the user ID and password for the accounts as seen in the screenshot
above.In case if the cx does not have a Promotional account, use the transactional account credentials for
promotional user Id and password as well, connector cannot be saved till both the ID/Password are
given. - Select Activity type and then click on “Save” Settings.
To Create SMS Templates:
- To add SMS templates, navigate to APPS -> SMS Templates
- Click on Add Template button> Add the DLT approved template> Click on “Save”.
Please Note: The template must be identical to what is approved by the Gupshup Team.
Reporting Issues:
- send_to: Receiver’s Contact Number. (Format: 91xxxxxxxxxx)
- msg: Exact Copy of the Template added in the LSQ template section.
- userid: Gupshup Account ID
- password: Gupshup Account Password
Sample API Call:
https://enterprise.smsgupshup.com/GatewayAPI/rest method=sendMessage&send_to=917010007568&msg=test%20alpha%20beta%20&userid=2000195&password=UxPNDy&v=1.1&msg_type=TEXT&auth_scheme=PLAIN&format=json
{“response”: {“id”:”106″,”phone”:””,”details”:”The method “SENDMESSAGE” is
not supported.”,”status”:”error”}}
Post getting the above response from the API call, it can be shared with the Gupshup support team to
investigate further: enterprise-support@smsgupshup.com keeping Gupshup POC niranjan@gupshup.io in cc.
Gupshup POC details:
|
Name |
|
Contact Number |
|
Niranjan |
+91-9620307007 |
- Install SMS Marketing App > Configure > Enter the approved SenderID and MSG91 API key (To be generated from MSG91 account) > Save Settings.
- To obtain the MSG91 API key, you can refer to this article (or) connect with the MSG91 team: https://help.msg91.com/article/82-can-i-integrate-api-provided-in-msg91-panel-if-yes-then- how
- Once, the configuration is completed, navigate to Apps > SMS Templates > Update DLT
Template ID:
To ensure delivery of SMS for MSG91 as vendors, DLT Template ID is a mandatory parameter that
needs to be updated. The Template ID will be available in the MSG91 account.
Reporting Issues:
shall be looped in:
