Problem Statement:
Opportunity Deduplication Not Working
RCA:
If a customer reports that Opportunity Deduplication isn’t working as expected, there are two likely reasons:
1. Deduplication Rule Not Enabled
The customer may have configured the deduplication rule but forgot to enable it.
Ensure they’ve clicked the Enable option in the deduplication rule UI.
The customer may have configured the deduplication rule but forgot to enable it.
Ensure they’ve clicked the Enable option in the deduplication rule UI.
2. High Volume API Calls Causing Missed Duplicates
In high-volume use cases, multiple API requests may be made within the same minute. If the first request is still being processed, subsequent requests aren’t
In high-volume use cases, multiple API requests may be made within the same minute. If the first request is still being processed, subsequent requests aren’t
recognized as duplicates, leading to multiple opportunities being created despite the deduplication rules.
Solution:
To mitigate this, the ShouldSynchronizeOppCaptureV2API setting can be enabled by the Opportunities (Platform) team.
