Behavior identified:
1. Lead is assigned to “System” when captured through missed Inbound call
2. The same Lead is assigned to the respective activity owner upon a successful secondary inbound/ outbound phone call activity
1. Lead is assigned to “System” when captured through missed Inbound call
2. The same Lead is assigned to the respective activity owner upon a successful secondary inbound/ outbound phone call activity
Reason:
The system’s default behavior involves re-assigning the lead to the corresponding activity owner after a successful subsequent Inbound/Outbound phone call. Importantly, this behavior remains consistent regardless of the call direction; whether it’s an initiated call by the Lead or the User, the lead owner will be updated accordingly.
Sample scenario:
Sample scenario:
1. Lead 1 is captured in the system via the “Missed Inbound Call” activity.
2. Lead 1 is assigned to the System since no user was available to answer the call.
3. The Lead places another phone call which is answered by User 1.
4. The Lead is assigned to User 1 post the call.
