Recently Edology encountered an issue where the lead entity share via agent popup wasn’t working,
The basic functionality of this particular feature can be explained as, When an agent pop is received to a user, Although they might not have access to the lead, We can given them access for a mentioned time frame for example- 15 minutes. Although all the settings were correctly enabled it was still not functioning,
After raising it to engineering team we were able to find that in the back end, In LeadScore_Base table, the statusreason column was set to 1 (inactive) for the lead share via popup event i.e. code 29. This was corrected by the engineering team and the issue was fixed.
