---
title: "Bajaj | CAM Mapping Request"
description: "SOP – CAM Mapping Request Note: Check whether request is for Vistaar Sales or Vistaar Service. Scenario 1 Check whether CAM is present or not. Manage Users> Search for the CAM name. If CAM is not present: Create the CAM user Procedure shared in User ..."
url: "https://supportb.kinsta.cloud/docs/sop-cam-mapping-request/"
updated: "2025-12-30"
category: Account Details_Master Folder
---

# Bajaj | CAM Mapping Request

SOP – CAM Mapping Request

Note: Check whether request is for Vistaar Sales or Vistaar Service.
 
Scenario 1Check whether CAM is present or not.  

1. Manage Users> Search for the CAM name.

![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505dfa9db7be3e52da2ca29e7771e9d4110e0f512c5022c2da4a450a77710ac24be708b1a2d88027c7058a4604a52b24d31d)
![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505d3b90d2145d847fec5eb87f53abb015a4c91aa22238b8200a13f97e60f4d62ae7988d3d10a9034b51795224d753cf3502)

**If CAM is not present:**
 
Create the CAM user Procedure shared in User creation SOP) = SOP User creation(New).docx 
Note: As per the mail by ASM, If single CAM details are provided, Select all ASD’s & Map all the ASD’s to CAM.

**If there is a Single CAM:**
 
Manage ASD’s> Dealer code search with counter type ASD(Stage = Active) > ASD’s list> Select ASD’s >Change the owner. 

![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505dbc3cd587c6f7451ed14e0a5180fc9e28e8795973ccd012195925eeaa023e614c201062d5fccb3ef11053978fe8b365a1)
![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505d708add6f06fb1145f7b301c9d7771df8331a4c2c3ef74a8b8233c919082b7fd46252d41bc896f6c94ff7cefb172e932a)

·        
**If there are Multiple CAM’s:**

Check if following details are provided by ASM

| **In case of Multiple CAMs** | ** ** |  |  |  |
| --- | --- | --- | --- | --- |
| **Dealer Code** | **ASD Name** | **CAM Name** | **CAM Mobile** | **SAP Code** |
| ** ** | ** ** | ** ** | ** ** | ** ** |
| ** ** | ** ** | ** ** | ** ** | ** ** |
| ** ** | ** ** | ** ** | ** ** | ** ** |

If details are not provided: ASM needs to provide these details through mail.

If Details are provided then Map the CAM user:

Manage ASD’s> Dealer code search with counter type ASD(Stage = Active) > ASD’s list> Need to check according to ASD name/SAP code as it is Multiple CAM>  Select the ASDs >Change the owner.
![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505d3e391b7292a7971aa0db47ea8f65b3e93b7b487e41e460b9130745553cdae69ac53550944775920e784ea6fd0feacfd7)![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505d2a9fd6fd40f98863441f8e8d2489785e9b30c50d7e1d5650c740839e14b5d06ea7a32c8b815614e1da0c91e463d0aaac)

**Scenario 2**

**If the user already exists in Raftaar**

While creating CAM profile, If CAM already exist in any other account (Raftaar): 
![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505d6ab5fb1bad3b9ef5e12ce5df70ab99fee086e118d9172a34b5779d96072c600800d6b9b4dc2e3986f0b107ee873c39f1)

Take Approval from BU (Vivek/Som).

Email ID’s =1. Kumar Vivek = [kvivek@bajajauto.co.in](mailto:kvivek@bajajauto.co.in)2. Som Debasis = [sdebasis@bajajauto.co.in](mailto:sdebasis@bajajauto.co.in)

When the approval comes> Deactivate the existing ID from Raaftar>Proceed with CAM ID creation.

**Scenario 3**

**Resigned/Terminate the CAM user**

Mail from ASM to Terminate the user> Confirmation mail to HO Vivek/Som.

Email ID’s =3. Kumar Vivek = kvivek@bajajauto.co.in4. Som Debasis = sdebasis@bajajauto.co.in
Once the confirmation from HO comes> Manage users> Settings> Deactivate. 

![](https://desk.zoho.in/galleryDocuments/edbsn5c5730cc33c262b78f2e54991af4505deb2d7f6d2784ffb95071230f29a8ad07f2aa4ee0ef5c2d723364d254f3ac2fd50593343b7b8cfd140d6644d59a12656f)

Take CAM Replacement details from ASM & create a new user & map it.