Problem Statement:
We observed that certain automations using the “On specific date” trigger were not working as expected. Despite the conditions being met, no leads were passing through these automations.
Cause:
The trigger was set to run daily at 9:30 AM, which coincides with a peak time where system requests and API calls are significantly higher. This high load appears to have caused the automation to fail in fetching lead details properly.
Following backend recommendations, the trigger time was adjusted to either 9:00 AM or after 10:00 AM, when system load is typically lower.
Solution:
After making these changes, the automations started functioning correctly.
To help avoid similar issues in the future, we suggest scheduling automation triggers during off-peak times such as 9:15 AM or 10:00 AM when system load is lighter.
