Topic | Description |
KB Creation Date | 17th Jan 2024 |
Account Name & list of all ORGIDs | 24692,24693,46867,50476,60123,63840,35742 |
Customer point of contact Phone and Email | parag.mantri@byjus.com |
Customer business type (Example: Education, Fintech, insurance etc) | Ed-Tech |
Account hosted on dedicated infrastructure (managed by LS OR customer) | Managed by LSQ |
TAM Engineer POC | Sriram Ravi, Shruti Joshi |
LS KAM POC | Anirudha Ravichandran |
LS PS POC | amit.kumbar@leadsquared.com |
Are we sending (MSR)month Support Stats / quarterly report to customer? | No |
Cadence call occurrence day? | — |
Core features used by customer | Automation, API, Lapps, ULC, Batch Jobs, Forms & Process, Mavis, Reports, Zoom connector |
List of third-party integrations in customer accounts. | Telephony services. |
List of custom implementations in customer accounts. | ULC custom action, Lapps, Batch Jobs |
Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) | 1. Password Reset (STC) 2. Telephony related issues(call logs not posted).(Voice Support Team) 3. Order management related issues.(OpTech Team) 4. Zoom meeting related issues. 5. API related issues. |
Additional Note | Attaching the help article that I created for Byju’s common issues here. |
Account Information – Byju’s
< 1 min read
