Overview
When Facebook leads enter the LeadSquared system without campaign ID, campaign name, or other Facebook-generated fields, it can cause confusion and disrupt your lead management process. This issue occurs regardless of any mapping done on our end. To ensure you receive complete lead data, certain permissions and roles must be in place.
1.Key Points
(a)- Leads from Facebook may sometimes come into LeadSquared without critical data fields such as the campaign ID, campaign name, or other Facebook-generated fields.
(b)- This issue occurs regardless of any data mapping configured on the LeadSquared platform.
2. Required Permissions
– To access and see all the data associated with Facebook leads, you must have both:
– Facebook Page Admin Permissions: This allows you to manage the lead ads on the Facebook Page.
– A Role on the Ad Account: You need a role on the ad account associated with the lead ad. Without these permissions, certain fields may appear blank.
3. Steps to Resolve
– If some fields are missing or blank, ensure that you have the necessary permissions as described above.
– Follow the instructions provided in this [Facebook Help Article](https://www.facebook.com/business/help/540596413257598) to ensure your account settings are correct.
Conclusion
Ensuring you have the correct permissions and roles on both the Facebook Page and the associated ad account is crucial for receiving complete lead data in LeadSquared. If you’re experiencing missing fields, please review the Facebook help guide linked above to verify your settings.
