Issue: We checked the leads and found that the automation was triggered and the ULC custom webhook was also called as expected but the custom action log was not added.
RCA:
There can be multiple reasons, but we are adding two reasons which was observed.
1. This issue was happening as out phone number format logic was marking the phone number as not a valid phone number.
2. This has happened because this lead and created and at the same time ULC was called and API could not identify the lead. Here team do not need to configure the Lead entity as lead is not necessary to be identified.
Solution:
For the 1st Issue: Developer only can fix this issue from backend.
For the 2nd Issue: Remove the mapping of lead entity.
