Issue:
The user gets logged out at random when editing Automations.
Associated Queries:
A few connector cards are “breaking” or not opening.
Root Cause Analysis:
The automation by default fetches data for all associated data objects and entities such as Tasks, Activities and obviously Leads/Opportunities and Owner fields. While retrieving data from the database, any field value containing special characters, but not limited to (
), the internal Web Application Firewall breaks and the authentication token is immediately invalidated.
Solutions:
1) If the number of affected entities and workflows are limited, please ask the customer to remove any special characters on the same.
2) If the above is not possible, plan B is to raise a dev. ticket to Manikanta or the Relevant WAF Dev. POC to check the feasibility of whitelisting the same.
