Hi Everyone,
There are customers who wants to pass some custom fields in the call log with some specific data. They can pass any value in the form of JSON and URL encoded format but those values will not be visible on the activity posted on lead.
To show these values on the lead level there is a feature in our Universal telephony connector i.e. custom mapping.
Below is an example of a call log without custom mapping where I am passing the data in the call log and it will be present the logs but won’t be visible against the lead:-
Now to make this value visible on the lead activity, we can use custom mapping feature:-
After the above setting is enabled, upon using the mapping keys in the payload, we can pass custom parameters and it will reflect on the lead.
