If you want to perform the telephony features on opportunities, please perform the below steps-
1). Enable the setting “Opportunity Telephony Mapping” from the backend.
This can be done from the TM settings.
2). Post this is enabled, enable the advanced configuration “Enable Opportunity – Telephony”
NOTE- You must have either the LeadSquared Generic Telephony Connector, the Ameyo Connector or the Ozonetel v2 Connector installed in your account.
