Standard Operating Procedure: Logging Requests with DevOps/SRE Teams
Please use the below template to log the case and engage the SRE Team for any production issue related to infra and application performance. kindly do not engage or drive any issue on 1-1 chat without sharing the below details.
The issue must be logged to the below recipients. This will create an incident ticket on FreshService for the SRE Team to track and assist.
Cc: gautam.manga@leadsquared.com; manish.bindal@leadsquared.com; support.managers@leadsquared.com
Template:
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Issue |
Application performance issue / Errors |
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Description |
Detailed information on the issue |
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Category |
Application name / Module name |
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Owner |
Support Owner |
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Region |
Mum |
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Tenant / Cluster ID |
Org code, In case of multiple Tenants please specify the cluster ID. |
|
Steps to replicate the issue. |
Exact steps to replicate the issue in case any slowness or errors observed in the platform. |
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Reported Time |
|
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Issue Start Time |
|
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Comments |
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NOTE- Please add Screenshot with the system time frame.
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