Question: How can the task owner be changed automatically when the lead owner is changed?
Answer: We can get the ‘UserTask_Update_OnLeadOwnerChange’ feature enabled in tenant management
Question: In the client’s account under the tasks tab on lead details page, there is no “completed by” task field visible for completed tasks.
Answer: Please raise a request to SRE to enable the “completed by” feature for Tasks in the account.
Question: Why automatically the task owner not getting changed even after enabling the Task owner change on the Lead owner change?
Answer: There is a Pre-condition for this event (Change task owner on lead owner change) to get triggered. The lead owner and task owner should be the same before changing the Lead owner otherwise the event won’t pick the tasks to change the owner. This is expected behavior.
Question: Why is one user unable to see the task created against that lead despite owning the lead?
Answer: This could probably happen due to the task owner being a different user. For E.g.: a task has been created for the Admin . In this case the admin will only have the access to complete the task as the admin is the owner of the specific task.
