Suggestions to Support Team – Mobile Issues

• Logs will have the data of two days (Current day and a day before that). Hence it should be collected on the day of the occurrence of the issue or the next day itself.

           Ex : If the issue is identified on 1^st July then logs should be collected on the same day or latest by 2^nd July. Logs collected from 3^rd July onwards             does not help.

• Logs should be from the device in which the issue is identified.

• Steps to send logs from Mobile App : Help and Feedback —> Report a bug —> Send the email.

• Please avoid sending multiple mails(with one information each) for single issue. Requesting you to consolidate and send it at one go when support access is also available.

• Make sure that the user is using the latest App version. If not, request them to update it and then collect logs when the issue is repeated.

• Do not trim the user details we capture along with Logs in the mail you send. It has Device and OS details of the user which helps us to understand the issue better.