Objective: The purpose of this document is to outline the Product Support process for when a customer/POC raise an incident, issue, question or change request.
Reporting Issues / Submitting Requests :
LeadSquared provides complete customer support 24*7 for all customers. The technical staff uses a ZohoDesk Platform to manage incident, issue, question or change request raised by customers. Reporting to LeadSquared can done any/all of the following options:
- Portal: https://help.leadsquared.com/
- Email: Support@leadsquared.com
- Chat: From client’s LeadSquared account.
- Phone:
- North America Sales: +1-732-385-3546
- India Sales: (+91) 90191 72733
- India Support: 080-46801265
Types of Issues and Requests
Customers may need to contact Customer Support for varying reasons; to ask a question, to report an issue or submit a change request. Below are definitions for each type of request.
Inquiry / Query/ Question : A question about the feature, Use case, service, billing, etc.
Incident (Stuff is broken!): An unplanned interruption or reduction in quality of service or SOS, either discovered internally by LeadSquared employees or reported by a customer.
Service Request (Help me with my stuff!) : A request for services, simple training, minor changes in established process,
Problem (Unexpected behaviour!): A recurring incident that has been experienced on multiple occasions.
