Issue– Customer notified that our LSQ email limits are 100% utilized, however, we they have not send email campaigns.
Please follow the steps below to investigate the email credit utilization issue:
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Check the email credits from the billing team and verify the usage percentage with Customer.
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Reach out to the email expert, providing the time period and account ID for verification.
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If the email expert confirms that usage is lower than the available email credits but the 100% utilization error still appears, log a Dev case and check with Manvi.
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If the email expert provides the correct utilization percentage and count, share the details with the customer.
Reference: Ticket #1528203 – This issue was previously resolved by Manvi from the backend.
