---
title: Email Limit/Credit Issue
description: "Issue- Customer notified that our LSQ email limits are 100% utilized, however, we they have not send email campaigns. Please follow the steps below to investigate the email credit utilization issue: Check the email credits from the billing team and ..."
url: "https://supportb.kinsta.cloud/docs/lsq-email-limit-issue/"
updated: "2025-03-22"
category: Email Templates
---

# Email Limit/Credit Issue

**Issue**- Customer notified that our LSQ email limits are 100% utilized, however, we they have not send email campaigns.

**Please follow the steps below to investigate the****email credit utilization issue**:

1. Check the **email credits** from the **billing team** and verify the **usage percentage with Customer**.
2. Reach out to the **email expert**, providing the **time period** and **account ID** for verification.
3. If the **email expert confirms that usage is lower** than the available email credits but the **100% utilization error still appears**, log a **Dev case** and check with **Manvi**.
4. If the **email expert provides the correct utilization percentage and count**, share the details with the customer.

**Reference:** Ticket **#1528203** – This issue was previously resolved by **Manvi** from the backend.