View Categories

Admin user getting logged out when trying to access Manage Portal

< 1 min read

Issue: User has added custom logo but it is not visible in Org switch.

Root cause: This happens because custom logo is not available on Organisation switch hence even if an Admin tries to update a new logo from org switch it will not be visible. 

Alert
This has been raised to Product team but this feature has not been picked up yet.

Workaround solution: There is no direct workaround to access portal with Org switch. Only solution is to create a separate user for other org & access portal from that user account.

Scroll to Top