---
title: Admin user getting logged out when trying to access Manage Portal
description: "Issue: User has added custom logo but it is not visible in Org switch. Root cause: This happens because custom logo is not available on Organisation switch hence even if an Admin tries to update a new logo from org switch it will not be visible. This ..."
url: "https://supportb.kinsta.cloud/docs/article-28-2-2024/"
updated: "2024-02-28"
category: "FAQ: Portals"
---

# Admin user getting logged out when trying to access Manage Portal

Issue: User has added custom logo but it is not visible in Org switch.

Root cause: This happens because custom logo is not available on Organisation switch hence even if an Admin tries to update a new logo from org switch it will not be visible. 
![Alert](https://static.zohocdn.com/zoho-desk-editor/static/images/exclamation.png)This has been raised to Product team but this feature has not been picked up yet.

Workaround solution: There is no direct workaround to access portal with Org switch. Only solution is to create a separate user for other org & access portal from that user account.