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Universal Lead Capture is not loading or displaying error | Cache-issues

< 1 min read

Issue
– ULC is not loading on the UI and is showing the below reason even though the keys are generated; 
image.png

– Alternatively, connector is not visible under the Apps dropdown. 

Root-Cause Analysis
– There has been a caching error on the platform even though the billing enablement is done. 

Workaround/Solution
– First, you may go to the connector via MarketPlace, and reset the permissions in the configure section; 

(This will enable access to the Admins by clearing any back-end access cache)


– Then append “?cc=1” in the URL to clear the web cache.

Hope this helps 🙂
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