---
title: "Universal Lead Capture is not loading or displaying error | Cache-issues"
description: "Issue - ULC is not loading on the UI and is showing the below reason even though the keys are generated; - Alternatively, connector is not visible under the Apps dropdown. Root-Cause Analysis - There has been a caching error on the platform even ..."
url: "https://supportb.kinsta.cloud/docs/ulc-not-loading-or-displaying-error-cache-issues/"
updated: "2024-02-06"
category: "Apps: Lead Capture"
---

# Universal Lead Capture is not loading or displaying error | Cache-issues

![](https://static.zohocdn.com/zoho-desk-editor/static/images/caution.png)Issue- ULC is not loading on the UI and is showing the below reason even though the keys are generated; 
![image.png](https://desk.zoho.in/api/v1/threads/24894000424150992/inlineImages/edbsn8135d4de9f93884f3f1aad1504d79b4c826a2da4e71c3bcc6a22a3a2107a1a52243cea066acd3c8cf09a3616a80138853f8d74242c4162602e1908caf6825a403268c767c5bb8494cea7dc4f753fcdcc?et=18db0c7d332&ha=c787f917310c4d8975411ae5791e33bda1dc51dd3ddc2653b9d9b2c967d941dd&f=1.png)

- Alternatively, connector is not visible under the Apps dropdown. 

![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)Root-Cause Analysis- There has been a caching error on the platform even though the billing enablement is done. 

![](https://static.zohocdn.com/zoho-desk-editor/static/images/lights.png)Workaround/Solution- First, you may go to the connector via MarketPlace, and reset the permissions in the configure section; 
![](https://desk.zoho.in/galleryDocuments/edbsn9d65e1713b50139a5536640887141fd2a219abc0ddd388bd00bf29f753466dd611729b3e08fa9737e975103f85ab27c19fd914ffe695f0bd9dbee1a2d5ce1db7)
(This will enable access to the Admins by clearing any back-end access cache)![](https://desk.zoho.in/galleryDocuments/edbsn9d65e1713b50139a5536640887141fd2f8434db00d3574ed621eae0ec92628c0b11bf3795e515bd09b6330d21f29e3363ddde8335c76d980b92ca88cbc2d814a)

- Then append "?cc=1" in the URL to clear the web cache.

Hope this helps :)