|
Topic |
Description |
|
KB Creation Date |
2nd Jan 2024 |
|
Account Name & list of all ORGIDs |
Teachmint(55638, 57571) |
|
Customer point of contact Phone and Email |
Abhishek Bansak(abhishek.bansal1@teachmint.com) Prateek Sen(prateek.sen@teachmint.com)
|
|
Customer business type (Example: Education, Fintech, insurance etc) |
Ed-Tech |
|
Account hosted on dedicated infrastructure (managed by LS OR customer) |
Managed by LS |
|
TAM Engineer Phone & Email |
Sriram Ravi(sriram.ravi@leadsquared.com),9489725703 |
|
LS KAM – Phone and Email |
Mehak Chaudhry(mehak.chaudhry@leadsquared.com),9815871743 |
|
LS PS – Phone and Email |
Kishore Kumar(kishore.kumar@leadsquared.com),9886314615 |
|
Are we sending (MSR)month Support Stats / quarterly report to customer? |
No |
|
Cadence call occurrence day? |
NA |
|
Core features used by customer |
Automation, API, FB lead ads, Whatsapp |
|
List of third-party integrations in customer accounts. |
Telephony Integration for C2C |
|
List of custom implementations in customer accounts. |
LAPPS |
|
Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) |
1. Automation Generic Queries 2. Notify Card Issues. 3. FB lead ad issues 4. API related issues. 5. LAPP related issues
|
|
Additional Note |
KT recording Link: https://myleadsquared-my.sharepoint.com/:v:/g/personal/sriram_ravi_leadsquared_com/EZch9iFazTtIpkgHnzopxnoBNq35LLOPQDXIhtZVnBRCEQ |
Account Information – Teachmint
< 1 min read
