|
Topic |
Description |
|
KB Creation Date |
29th Dec 2023 |
|
Account Name & list of all ORGIDs |
GetSimpl – 34561 |
|
Customer point of contact Phone and Email |
Harrmesh Thakkar |
|
Customer business type (Example: Education, Fintech, insurance etc) |
Fintech |
|
Account hosted on dedicated infrastructure (managed by LS OR customer) |
LSQ infra |
|
TAM Engineer Phone & Email |
Kiran Jadhav – kiran.jadhav@leadsquared.com |
|
LS KAM – Phone and Email |
Nitin Aneja |
|
LS PS – Phone and Email |
Shubham Raj |
|
Are we sending (MSR)month Support Stats / quarterly report to customer? |
No we send tracker report whenever they ask for |
|
Cadence call occurrence day? |
NA |
|
Core features used by customer |
API, Lapps, Automations, Forms, Clone DB |
|
List of third-party integrations in customer accounts. |
1. Ozonetel 2. Contact Centre API integration
|
|
List of custom implementations in customer accounts. |
They have integrated with their inhouse product (Contact centre ) for fetching the user details i.e amount to be paid, balance amount etc via API’s and update the same in the custom tab created under Manage leads section |
|
Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) |
1. User details tab not visible 2. Data not showing up in user details tab 3. Call details not showing up 4. Pop-up issue where the agent pop up is not shown to the users.
|
|
Additional Note |
Mostly the account is stable, however in the intermittenly there were issues with slowness in the account, where the pop-up was taking time to show. SRE fixed the the issue with some back-end fixes and later they didn’t raised the issue so far. |
GetSimpl – Account Information
1 min read
Hi Team,
Please find the basic account information for GetSimpl Account
