Grafana Training for Support
How to Login:
Go to https://grafanamonitorv2.leadsquared.co/ Enter Username and password Dashboard Manage(https://grafanamonitorv2.leadsquared.co/dashboards)
Points to be Noted:
Our application is hosted over 3 regions- Mumbai, Singapore, and the US.
Regions:
SGP(Region id-1) – ap-southeast-1 – Singapore
MUM(Region id-21) – ap-south-1 – Mumbai
US (Region id-11) – us-east-1 – US North Virginia
The accounts hosted over different regions will have respective URLs.
Application: Platform Web Application
Mumbai(21)->in21.leadsquared.com
Singapore (1) ->run.leadsquared.com
US(11)->us11.leadsquared.com
Getting details on user and account:
In order to get the account details like region id, cluster id of account and basic user details, etc, kindly refer to the below links
The below link will give you the account details like city, region, cluster, ESS, etc. with the help of the org id. In the end, the org id has to be replaced with the respective org id to get details.
The below link will give you all the active users of the account with the email, phone and role just by the org id. In the end, the org id has to be replaced with the respective org id to get details.
The below link will give you the account details like city, region, cluster, ESS, etc to which the user belongs to. With the help of the user email id, placing it at the end will give details on the respective org id it belongs to.
Platform Slowness issues:
When users complain about slowness, 500 oops error, and 504 error, refer to the dashboard of the platform web application.
Look for the below points:
Name: RequestCount/TargetResponse Time
Healthy Average response time is 400-700 ms.
