Hi team,
PFB the details of the 19 TAM accounts I’ve been handling:
Do they raise tickets frequently?- YES
| Accounts | Org ID | Plan | Success/Account Owner | POC Details | Frequent concerns/issues reported |
kredentacademy.com | 11247 | Standard | ankit@leadsquared.com/ susan@leadsquared.com | Arindam Mitra webmaster@kredentacademy.com 7980264651 | Had issues with emails landing in SPAM recently, post moving them to Sparkpost, no open issues. |
greatlearning.in | 8389 | Standard | Rohan@leadsquared.com/ abhishek@leadsquared.com | sabareesh@greatlearning.in | Very frequent ticket raisers with critical requests and expect real quick resolutions/work-arounds. |
happay.in | 10633 | Standard | pratheek.s@leadsquared.com/ vineet@leadsquared.com | animesh@happay.co.in | Frequent issues are reported. |
| skpgroup.com | 31028 | Basic | Sujatali@leadsquared.com/ Sales SPOC – Mohit Sharma | jaipal.charan@skpgroup.com 8955455455 | This tenant declines to give support access for any concern raised and asks us to come on screen-sharing sessions. The matter needs to be reviewed by Prashant Sir. |
mobishastra.com | 18577 | Standard | pratheek.s@leadsquared.com/ bhuvanesh@leadsquared.com | jasmine@mobishastra.com 9910091135 | Frequent ticket raisers, not so critical requests/queries though. |
| sapience.net | 1929 | Standard | denis@leadsquared.com/ harsh@leadsquared.com | amresh.singh@sapience.net 90288 95321 | The user has Landing Page related queries often |
Tenants who do not raise issues/critical issues often:
| Accounts | Org ID | Plan | Success/Account Owner | POC Details | Comments/Account Status |
| uniphore.com- Agency account FE Credit- Main cx | 29391 | Standard | Pratyush@leadsquared.com himanshu.gaur@leadsquared.com | nandhakumar@uniphore.com (Agency account) | |
| dituniversity.edu.in | 9972 | Standard | – | – | ? |
doselect.com | 13287 | Standard | italia.b@leadsquared.com / susan@leadsquared.com | ||
avaz.in | 5411 | Standard | rahul@leadsquared.com/ Murali@leadsquared.com | mohan@avaz.in 99520 80030 | |
edgenetworks.in | 25084 | Standard | – | – | Inactive |
youreka.in | 22658 | Standard | ankit@leadsquared.com/ piyush.gautam@leadsquared.com | nalini@youreka.in nalini.dhariwal@youreka.in +91 9873117071 | |
| hcltss.com/ hcl.com | 9932 | Standard | ankit@leadsquared.com/ abhishek@leadsquared.com | anant.w@hcl.com 9650973608 | |
mindhour.com | 28239 | Enterprise | – | – | Inactive |
| footprintseducation.in | 10284 | Standard | italia.b@leadsquared.com/ abhishek@leadsquared.com | – | |
bridgei2i.com | 10008 | Standard | mohammed.fairoz@leadsquared.com/ murali@leadsquared.com | ziaulla.sheriff@bridgei2i.com | |
loomcrafts.com | 16820 | – | rahul@leadsquared.com | – | ? |
voxvalley.com | 7472 | Standard | pratheek.s@leadsquared.com/ Jyothirmaya.chary@leadsquared.com | ravi@voxvalley.com | |
berkowits.in | 10540 | Standard | rahul@leadsquared.com/ piyush.gautam@leadsquared.com | inquiry@berkowits.in Parul Chaudhary +9111-46664666,9899293604 |
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