Problem Statement
:
The Compare Card logic was working correctly
when both datetime values were on the same date. However, logic was failing
when comparing two datetime fields that fall on different dates, even though
the conditions were true.
RCA :
In this specific case, the customer had selected the comparison type as “Time”
in the Compare Card configuration.
When the comparison type is set to Time, the system only evaluates the time
component (hours, minutes, and seconds) of the datetime field — it does not
consider the date portion.
Solution :
If the customer wants the comparison to include both the date and time,
they should select “Date” as the comparison type in the Compare Card
instead of “Time.”
