Problem Statement:
Disable Two-Factor Authentication (2FA) for a specific user.
Root Cause Analysis (RCA):
Disabling 2FA for a specific user is supported and is the expected behavior within the system.
Disabling 2FA for a specific user is supported and is the expected behavior within the system.
Steps to Reproduce:
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Navigate to Settings
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Go to Users and Permissions
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Select the user for whom you want to disable 2FA
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Click the gear icon (⚙️) next to the user
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Click on “Disable 2FA”
Note: If the “Disable 2FA” option is not visible, it may be due to role-based restrictions.
Corrective Action:
If you’re unable to see the “Disable 2FA” option:
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Contact the Billing Team
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Request them to enable the 2FA control at the role level
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Once enabled, the “Disable 2FA” option will be visible in the user’s details page
Attachments:
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Screenshot showing where to find the “Disable 2FA” option
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Screenshot for reference when contacting the Billing Team to enable 2FA controls at the role level
