Problem Statement
The incoming call recording for the user is not reflected in the Activity History in Leadsquared CRM, despite the call logs being recorded in the Telephony Logs under the corresponding Call ID. The issue is that the call details and recording are missing from both the Activity History in the Lead details as well as in the Manage Activities section.
Screenshots for reference:-
Here Please Note that the Call Session ID for both the logs is same so the previous session ID will be available but if the same log with the same session ID is posted then the activity will not be posted.
Solution:-
The reason the activity is not being posted is because the Call Session IDs for the mentioned leads are identical.
Each call requires a unique Call Session ID for proper tracking and activity recording. However, in these cases, the system is receiving the same Session ID for both calls, which is preventing the recent inbound call activity from being registered in the system.
The issue originates from the telephony provider, which is sending the same Call Session ID for both calls.
To resolve this, you have to reach out to the Telephony provider as they are pushing the same Call Session ID to the application
Screenshots for better understanding:-
Hope this helps : )
