Issue:
Dynamic form submissions are appearing with blank data, causing form rules not to trigger. What’s causing this problem? (Below is the sample screenshot of form submission)
Solution:
This issue typically arises due to the portal’s form behavior settings, specifically when “Form behavior when lead duplicate detected” is selected as “Don’t update any fields” in Portal Settings. This setting prevents any field updates upon lead duplication, resulting in blank data in dynamic form submissions. To address this, consider adjusting the setting to allow field updates upon lead duplication detection, ensuring that dynamic form submissions contain the necessary data for form rule triggering.
