Issue : Recently one of the tenants faced an issue where when the Inbound call were pushed to LSQ the activity for the same got posted as outbound call.
If we pass Direction : INBOUND (all capital letters) , therefore when the activity will get posted on lead it will consider it as outbound call.
Tested Scenarios:
When the direction is pushed as “INBOUND’ instead of “Inbound” the activity gets posted as outbound activity.
Root Cause: The issue was observed because the direction passed in the telephony logs for inbound call is case sensitive.
Solution: Pass the direction as “Inbound’ instead of “INBOUND” and could see that the Inbound phone call log has been posted on the lead.
Hope this helps!
Regards,
Insha
