Topic | Description |
KB Creation Date | 12th march |
Account Name & list of all ORGIDs | Greenply(57771) |
Customer point of contact Phone and Email | |
Customer business type (Example: Education, Fintech, insurance etc) | Furniture |
Account hosted on dedicated infrastructure (managed by LS OR customer) | LSQ |
TAM Engineer POC | Sanjay Therani |
LS KAM POC | konark kataria konark.kataria@leadsquared.com |
LS PS POC | Mrigank Srivastava- mrigank.srivastava@leadsquared.com |
Are we sending (MSR)month Support Stats / quarterly report to customer? | No |
Cadence call occurrence day? | Thursday |
Core features used by customer | Lapps, Automation, API, Reports |
List of third-party integrations in customer accounts. |
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List of custom implementations in customer accounts. | Lapps, Batch Jobs. |
Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) | 1. Login Issues 2. Report issues 3. Automation related issues 4. Lapps related issue(custom implementation). 5. API related issues. |
Additional Note |
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