Issue: The inbound Whatsapp message activity is not getting posted, even though the activity mapping & configurations are correct.
Root Cause: The payload sent by the vendor team for the incoming messages were incorrect. Thus the inbound activities were not getting posted at our end.
Solution: Please reach out to engineering team to validate this scenario once you have verified activity mapping & configurations at our end.
Below is the correct payload for reference for Inbound Messages:
[{“from”: “9192XXXXXX21″,”id”: “22a8bd45-xxxx-xxxx-xxxx-31a0558e3c2b”,”text”: {“body”: “Sample inbound message”},”timestamp”: “1666675058”,”type”: “text”}]
Root Cause: The payload sent by the vendor team for the incoming messages were incorrect. Thus the inbound activities were not getting posted at our end.
Solution: Please reach out to engineering team to validate this scenario once you have verified activity mapping & configurations at our end.
Below is the correct payload for reference for Inbound Messages:
[{“from”: “9192XXXXXX21″,”id”: “22a8bd45-xxxx-xxxx-xxxx-31a0558e3c2b”,”text”: {“body”: “Sample inbound message”},”timestamp”: “1666675058”,”type”: “text”}]
