Request:
CNAM/Caller ID Change request for tracking numbers via CTM.
Elaboration of the request:
To change the Tracking Name to a registered caller ID:
Primary Solution:
Submitting the CNAM change request in Trust Center
- Go to Numbers → Trust Center → verify if a Business Registration has been submitted → If showing a status of Approved, click the View Button
- Next, make sure phone numbers are assigned as shown in the image below.
- Scroll down to CNAM Outbound Caller Name
- Next, click on Manage Caller Name. If this is a new request, click the New CNAM button on the right-hand side of the top of the screen.
- Scroll down to Select Tracking Numbers.
- Ensure the phone numbers are on the left then click on each number to populate in the right column.
- At the top of the page enter the 15 characters you want to display.
Alternate Solution:
- This is not a routine task and is subject to carrier approval. Once submitted to the central CNAM registry, it may take several weeks for carriers to adopt the updates.
- If you want to change the CNAM for a Tracking Number and fast track the activity; raise a ticket to info@calltrackingmetrics.com Add CNAM Change Request | <CTM Acc. No.> | <Carrier> as the Subject Line. In the description, list the Tracking Numbers and provide the CNAM or Caller ID you would like to use, up to 15 characters.
