Issue: Opportunity Call API returning blank response while we call the below mentioned API
https://telephony-in21.leadsquared.com/1/api/Telephony/OpportunityRoute/ORG53073/24a4acf7fec32341f2d8c6f3536f707e36/3935fd33-672e-4f50-bb51-3a80bec96a83?caller_id=<phonenumber of caller/opportunity>&virtualNumber=<display number of agent/opportunity>&ivr=<selected ivr option by caller/lead>
Root Cause: The parameter ivr was passed with the text value – Course
Since this is a numeric type field, it only allows integer values.
Solution: As mentioned, this is a numeric field, hence if we pass an integer i.e: 1 or 2 or 3 then API will return proper response.
The value passed in IVR should be as per the mapping done under opportunity telephony settings
The value passed in IVR should be as per the mapping done under opportunity telephony settings
Note: Opportunity Route API will return response only for OPEN status opportunities.
