| Topic | Description |
| KB Creation Date | 11th Jan 2024 |
| Account Name & list of all ORGIDs | Bajaj auto(Raftaar) – 60847, UB(Chetak) – 67051, KAM KARGO – 67435, ASD(Vistaar) – 65037 |
| Customer point of contact Phone and Email | Vinay – vkjain1@bajajauto.co.in, Nitin – nnerlekar@bajajauto.co.in |
| Customer business type (Example: Education, Fintech, insurance etc) | Automobiles |
| Account hosted on dedicated infrastructure (managed by LS OR customer) | Managed by LSQ |
| TAM Engineer POC | Manisha singh – manisha.singh@leadsquared.com, Sai rohith – sai.rohith@leadsquared.com, Madan – mohan.reddy@leadsquared.com, Shivambika – shivambika.goel@leadsquared.com |
| LS KAM POC | Vineet Sharma vineet.sharma@leadsquared.com |
| LS PS POC | Account process – Sandeep kumar(sandeep.kumar@leadsquared.com), User management – Kartik Iyer(kartik.iyer@leadsquared.com), Reports – S K Arif(sk.arif@leadsquared.com) |
| LS Lapp Dev | Madhu – madhu.gannabathula@leadsquared.com |
| Are we sending (MSR)month Support Stats / quarterly report to customer? | Yes, WSR |
| Cadence call occurrence day? | Thursday |
| Dedicated PID | 32900 |
| Core features used by customer | Sales groups for user management, Smart views, Lapps, Automation, API, Batch Jobs, Reports, Mobile app |
| List of third-party integrations in customer accounts. | Bajaj Helpline DL – bajajhelpline@bajajauto.co.in, Escalation – mohammadasif.khan1@concentrix.com, prince.tiwari2@concentrix.com |
| CDMS DL – Balb2chelpdesk@excellonsoft.com, CDMS POC – udayk@excellonsoft.com | |
| Mulesoft POC – smate1@bajajauto.co.in | |
| Zersys DL – support@zersys.com, POC – anand@zersys.com | |
| Webengage DL – support@webengage.com, POCs – sakshi.kothari@webengage.com, ranish.choudhary@webengage.com | |
| Zykrr POC – megha_arora@zykrr.com | |
| List of custom implementations in customer accounts. | Lapps, Batch Jobs. |
| Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) | 1. Manpower integration(User creation/activation/Updation/deactivation) |
| 2. Lead access(sales group) | |
| 3. Booking issues | |
| 4. Reports issue | |
| 5. Slowness in booking. | |
| Additional Note | Bajaj Auto is one of the Top 5 accounts in terms of ticket flow. Usually, we can expect tickets from user management,Automation,Lapp,sales groups, reports module. They are heavily using API , Automation & Lapps for their day to day operations and Reports for tracking the work. |
Account Information – Bajaj Auto
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