|
Topic |
Description |
|
KB Creation Date |
3rd Jan 2024 |
|
Account Name & list of all ORGIDs |
Angel B2C (39660), Angel B2B (50556) , Angel MF (54125) & UAT account (60214) |
|
Customer point of contact Phone and Email |
shirshendu.bhattac@angelbroking.com |
|
Customer business type (Example: Education, Fintech, insurance etc) |
Security/Financial Assets |
|
Account hosted on dedicated infrastructure (managed by LS OR customer) |
Managed by LSQ |
|
TAM Engineer POC |
Rupali Tiwari |
|
LS KAM POC |
Apoorva Joshi |
|
LS PS POC |
Prasanth Battina |
|
Are we sending (MSR)month Support Stats / quarterly report to customer? |
No |
|
Cadence call occurrence day? |
Wednesday |
|
Core features used by customer |
Telephony, Lapps, Automation, API, Batch Jobs, Reports, Connectors (TechAlpha SMS Connector, WhatsApp, Custom Menu for WebApp, UTC) |
|
List of third-party integrations in customer accounts. |
Telephony Provider (Exotel) |
|
List of custom implementations in customer accounts. |
Lapps, Batch Jobs. |
|
Top 5 issues/queries we receive from this TAM account. (With or without Ticket id optional) |
1. Login Issues (ADFS related). 2. Telephony related issues(call logs not posted). 3. Automation related issues(distribution of leads). 4. Lapps related issue(custom implementation). 5. API related issues.
|
|
Additional Note |
Angel Broking is one of the Top 5 accounts in terms of ticket flow. Usually, we can expect tickets from API & Automation module. They are heavily using API , Automation & Lapps for their day to day operations and Reports for their internal auditing purpose. |
Account Information – Angel Broking
1 min read
